Return & Exchange Policy
Return Process:
At Aerofara, customers satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.
If you have an after-sales query, please contact our customer service team.
Dead On Arrival (DOA)
If you receive DOA product(s), please contact our customer service within 7 days.
1) Both the packaging and the product are damaged:
Send the pictures of the items/packages received to our customer service, paying attention to the details of the problem that need to be attached.
2) Wrong or incorrect product：
Send wrong product pictures, especially where there are labels, and provide customer service with your order information.
Tips: Please check the contents of the package carefully before signing for it.
30-Day Returns & Exchanges
If you are not satisfied with your purchase, you can request a return or exchange by contacting our customer service within 30 days of the delivery date.
Note: If a return is not due to quality issues, Aerofara will charge a 10% fee (service and handling fees).
At Aerofara, customers satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.
If you have an after-sales query, please contact our customer service team.
Dead On Arrival (DOA)
If you receive DOA product(s), please contact our customer service within 7 days.
1) Both the packaging and the product are damaged:
Send the pictures of the items/packages received to our customer service, paying attention to the details of the problem that need to be attached.
2) Wrong or incorrect product：
Send wrong product pictures, especially where there are labels, and provide customer service with your order information.
Tips: Please check the contents of the package carefully before signing for it.
30-Day Returns & Exchanges
If you are not satisfied with your purchase, you can request a return or exchange by contacting our customer service within 30 days of the delivery date.
Note: If a return is not due to quality issues, Aerofara will charge a 10% fee (service and handling fees).