Return & Exchange Policy

Return Process:
At Aerofara, customers satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.

If you have an after-sales query, please contact our customer service team.

Dead On Arrival (DOA)
If you receive DOA product(s), please contact our customer service within 7 days.

1) Both the packaging and the product are damaged:
Send the pictures of the items/packages received to our customer service, paying attention to the details of the problem that need to be attached.

2) Wrong or incorrect product:
Send wrong product pictures, especially where there are labels, and provide customer service with your order information.

Tips: Please check the contents of the package carefully before signing for it.

30-Day Returns & Exchanges
If you are not satisfied with your purchase, you can request a return or exchange by contacting our customer service within 30 days of the delivery date.

Note: If a return is not due to quality issues, Aerofara will charge a 10% fee (service and handling fees).